SepticTrackWe're a small team and we read every message. The fastest way to reach us:
Email support
We aim to reply within 2 business days.
Frequently asked questions
How do reminders work?
SepticTrack schedules local notifications on your device based on the schedule you set. You can change the reminder time in the app's Settings at any time.
My reminders aren't arriving.
Check that notifications are allowed for SepticTrack in your phone's system settings — the app's Settings screen shows a live On/Off status and takes you straight there. Also make sure Focus/Do Not Disturb isn't silencing them.
How do I restore my purchase on a new phone?
Install the app, open Settings → Restore purchases, and make sure you're signed into the same App Store / Google Play account you bought with.
How do I cancel SepticTrack Plus?
Subscriptions are managed by the store, not the app: on iPhone go to Settings → your name → Subscriptions; on Android open Google Play → profile → Payments & subscriptions. Deleting the app does not cancel a subscription.
Where is my data stored? Is there a backup?
SepticTrack is local-first: your records and photos live on your device and aren't uploaded by default. That's great for privacy — but it also means deleting the app deletes your data, so check before you uninstall.
How do I delete my account and data?
In the app: Settings → Delete account. Full details (including an email fallback) are on the Delete account & data page.
Found a bug?
Tell us what you did, what you expected, and what happened instead — plus your phone model and OS version. Screenshots help a lot. Report a bug.